I've been a part of the T-Mobile A.I and Machine learning team since November 2019. As a Sr. Product Designer, I work with a team of Product Managers, Developers, UX Researchers, and Designers to help empower T-Mobile customer care agents with A.I. powered tools.

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  When applied properly, A.I. can act as a collaborator for human users. As a product designer, my job is to create tools that help the user and machine clearly communicate both ways.
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  T-Mobile agents are very used to their current tools - even if the tools don't work for them as well as they could. Any changes to the toolset have to be backed up by thorough research.

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  Clearly communicating with the user is always important. It's even more crucial when your program is working in dynamic ways behind the scenes.
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  Building A.I. tools requires a deep understanding of how product design works. I have learned more in this project about building robust design systems than at any other time in my career.